- Install the latest PHANTOMfuse version from here
- Check the log for errors (PHANTOMfuse → Help → Debug → Show Logfile)
- Restart your CineStation. Completely remove its power for at least 10s
- Restart your computer
- Check your RAM for defects using Apple diagnostics
- Check your external connections / interfaces / cables
- Check if the latest driver for your external Thunderbolt to 10GbE adapter or internal Ethernet card is installed properly
- In case you use an internal Ethernet card, try using an external Thunderbolt to 10GbE adapter
If these steps did not help, please send us a detailed error description together with the log files found in ~/Library/Logs/PHANTOMfuse/ to phantomfuse@ottomatic.io.
(In the Finder Go menu, choose Go to Folder… or press ⇧⌘G and paste in the path to get to the log file location.)